If you receive a damaged item, you can ask for a Repair (for frame), a Replacement (for printed copies), or a refund for Damaged Artwork within 24 hours of delivery.

The customer is responsible for inspecting the artwork upon delivery.

You will call our customer service team within 24 hours from delivery and one of our Customer Care specialists will inform you how to proceed with your return once your request has been received. Our team wants to make this process as easy as possible for you.

All return costs are covered by Platforms. We pay for the costs related to return, so it is 100% free of charge. This includes re-packaging, pick up etc.

In case your artwork is returned to us, you will receive a full refund of the total price of your item. Please note that it may take several days to process your refund by our Finance Team. It is likely that your payment will be refunded through the same processing agent that you used.

However, after the Artwork is delivered and there is no complain raised by customer within 24 Hours, then it is no longer eligible for refund.