frequently asked questions

Before contacting customer service, you may find quick answers to common questions in our FAQ section on the website.

Platforms is an online platform that showcases and sells a wide variety of artwork created by talented artists from around the world. It offers a curated collection of paintings, sculptures, photographs, and other art forms.

No, the artworks on Platforms are all original pieces, and the artist does not reproduce them. However, there may be editions in some categories.

An edition refers to the number of copies of a work, typically in print works & photography, that the artist creates before the first sale. The edition size remains fixed, and a smaller edition size often increases the artwork's price.

Yes, all artworks on Platforms come with a signed certificate of authenticity from the artist / owner of the artwork / art appraiser. Additionally, editions such as photographs and prints are numbered and signed by the artist.

Not always, as some artworks may have already been sold. Sold artworks are marked as such on the artwork page. However, if you can't find another work you love, you can reach out to us, and we can suggest other works by our artists that might not be available online yet. Some artists also accept commissions.

Sometimes, the artist has already chosen a frame, and we can provide you with a photo of it. If the work is not framed or if you don't like the existing frame, you will need to frame the artwork yourself.

If the artwork comes already framed, the frame is included in the price. If the work is unframed, the purchaser is responsible for framing it with own cost.

While our responsibility is to connect collectors with artists' creations, the final decision on purchasing an artwork rest with the customers.

No, we currently don't have an Art Advisory service, but if we do in future, it will be posted on our website.

If you have a particular artist in mind, you can search for them on our platform or check on artists' page. If there are no results, you can provide us with your details, and we will reach out to artists whose works may interest you. If the artist joins Platforms, we will inform you immediately.

The heart symbol allows you to save and organize the artworks you love on a single page. To access this collection, simply click on the heart symbol in the main menu. (Need IT integration)

The dimensions of the artwork are specified on the artwork page. If you have any further questions about the size, feel free to contact us, and we'll be happy to assist.

The image on the site is a faithful depiction of the artwork, but it is not a legally binding contract. If the delivered artwork doesn't meet your expectations, you have 7 days to return it. Many of our clients mention that the artwork looks even more beautiful in person!

Step 1: To buy an artwork, simply click on the artwork on the artwork page.

Step 2: Then click on the “add to cart button”.

Step 3: After that clicking "Proceed to check out," button

Step 4: You'll need to provide your details for delivery (shipping address)

Step 5: Select Address (create shipping and billing address if it is not created)

Step 6: Step 5: click on proceed to check out

Step 7: Select payment option and make payment

Once the payment is processed, you will receive confirmation from the payment processor and subsequently, you will also get a notification message from Platforms.

We accept all major credit and debit cards (Mastercard, Visa, American Express, etc.), Bkash. However, for the exclusive artworks for which prices are not mentioned, we may accept Cash or Cheques a s payment (but that will be as per Platform’s discretion).

At the moment, installment payments are not accepted. However, if there is a partnership with any financial institution that allows for installment payments, you will find the information mentioned on the relevant page.

Once the payment is processed, the artwork will be reserved for you. We will contact you immediately to confirm its availability and delivery schedule. Together, we will arrange the best delivery date to the address you provided.

Your credit card will be charged at the time of checkout when you confirm your purchase. For debit cards, the payment may be deducted from your account balance immediately.

Yes, you can cancel your order before the artwork is delivered. To cancel, please immediately contact our customer service team and send an email notification with artwork details, price and order no etc.

Yes, we offer international shipping to many countries. During the checkout process, you can enter your address to see if we deliver to your location and the associated shipping costs.

Shipping costs vary based on the artwork's size, weight, and the delivery location. The exact shipping cost will be calculated and will be notified to you at a later stage through consultation by our customer service team.

The delivery time depends on your location and the shipping method selected. Typically, domestic deliveries take [X] days, while international deliveries may take [X] days to [X] weeks. Please refer to the shipping information during checkout for estimated delivery times.

We take great care in packaging and shipping artwork securely. In the rare event that your artwork arrives damaged, please contact us immediately, and we will arrange a return and replacement or issue a refund, as per our Return Policy.

Yes, we have a hassle-free return policy. If you are not satisfied with your purchase, you can return the artwork within [X] days of receipt. Please refer to our Return Policy for detailed instructions.

We welcome artists to showcase and sell their artwork on our platform. To become a seller, you can create an artist account and follow the guidelines for listing and pricing your artwork.

Is my personal information secure on [Your Artwork Website]?

Yes, we prioritize the security and privacy of our users' information. We implement robust data security measures, as detailed in our Data Security Policy, to protect your personal data.

If you have any questions, concerns, or need assistance, you can contact our customer support team through / +8801810-102580. We aim to respond to inquiries promptly.

Yes, once your artwork is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your order.

You can subscribe to our newsletter to receive regular updates on new artwork arrivals, exclusive promotions, and upcoming events.

We respect your privacy, and your personal information is not shared with other users or artists unless explicitly required for the fulfillment of a transaction or as specified in our Privacy Policy.

The safe delivery of your order is our priority. For every client, we have a dedicated customer care team who can be contacted to help with the shipping and delivery process.

We use our own professional team to bring your items to you as safely as possible.

Only in Bangladesh. We are working on to deliver worldwide.

We typically deliver orders within 7 to 10 days of purchase.

For made-to-order pieces, production time must be added to regular delivery time.

Delivery time may vary depending on the country of departure and the country of destination of the products bought and whether a framing or stretching option has been added to your order.

You can track your order with a tracking link you will receive by email 2 to 3 days (on average) after your purchase.

As soon as it is available, you will also be able to find your tracking link on your My Orders page.

As we use third-party providers, this service might slightly differ from one order to another. Some shipping companies may provide a possibility to schedule at your convenience, though it can’t be guaranteed by PLATFORMS.

Please note that the tracking information is sent to you by our third-party delivery services.

The price of your delivery is included in an artwork price.

Please note that our prices include:

Insurance. Your order is 100% protected in case of any damage or loss.

All customs fees, taxes, and document preparation.

Third-party logistic provider shipping costs.

A dedicated PLATFORMS customer care specialist that will assist you with any questions or problems during shipment.

You might choose a White-Glove delivery option that is realized by art professionals. In this case additional costs would apply.

All taxes and customs fees are already included in an artwork price.

In some rare cases, the shipping company will ask you to pay customs import fees. Should this be the case, please advance payment and share a receipt/bank statement with your customer care specialist. This way there will be no further delays and we’ll be able to refund the entire amount back to you. Questions? Please call us at / +8801810-102580

If something is wrong with your order, please reach out to your customer service. Please contact us at / +8801810-102580

Take photos of the packaging (preferably before opening) and of the actual damage to the products. The more photos we have, the easier it is for us to assist you.

In case something is wrong with it, you are eligible for a full refund unless you choose to have it and want it repaired or replaced. In this case, we will organize the repair or the replacement of your item. It’s free of any additional charges.

If you choose to be refunded, all return costs will be covered by Platforms.